Our Commitment to Volunteers

Mountain Culture at The Banff Centre will:

• provide adequate supervision, training, and orientation
• provide meaningful work with similar space, equipment, and working conditions given to paid staff doing similar work
• maintain records of volunteer hours, performance, and projects and respect the confidentiality of these records
• provide letters of recommendation upon request
• accord the volunteer respect and responsibility

We believe that:

• volunteers are an integral part of The Banff Centre and are critical in the production of a successful event
• every hour contributed by a volunteer is a valuable gift that deserves to be managed, recognized, and honored
• all volunteers have the right to understand the big picture of Mountain Culture at The Banff Centre and to see where their efforts fit into the overall structure and mission
• it is the primary responsibility of the volunteer coordinator to place the volunteer in a position that fits both the interest and giftedness of the volunteer and the needs of Mountain Culture at The Banff Centre.

Commitment by Volunteers

Volunteers undertake to:

• represent and support The Banff Centre and Mountain Culture at The Banff Centre in a positive way
• maintain the dignity of The Banff Centre and its integrity with our guests and the public
• attend orientation and training required for assigned work
• carry out agreed tasks to the best of their ability and consistent with instructions provided, and in accordance with any procedures as set out by Mountain Culture at The Banff Centre
• be receptive to performance appraisal, advice and feedback
• wear a Volunteer Badge and Banff Mountain Festivals T-shirt while on duty as a volunteer
• wear clean, pressed, presentable clothing while on duty as a volunteer
• meet agreed commitments with respect to attendance and time, providing advance notice if unable to attend
• understand the function of paid staff, maintain a smooth working relationship, and stay within the bounds of volunteer responsibility
• work constructively and cooperatively with staff, festival guests and volunteers
• ask for support if it is required
• refrain from visiting non-public areas, such as guest rooms, private functions or backstage, unless required as part of your volunteer responsibilities
• honour confidential information
• adhere scrupulously to any relevant security procedures
• meet agreed costs associated with volunteering, e.g. travel, meals
• provide any relevant information reasonably required by Mountain Culture at The Banff Centre and allow this to be used for statistical or reporting purposes
• contribute to the maintenance of a safe and secure workplace
• provide notice of resignation where possible.